2014년 8월 11일 월요일

What Should I do if my phone still doesn't work or if I can't connect to the free olleh wi-fi after purchase online ?

1. What Should I do if your phone still doesn't work after purchase online and trying to do start-up procedure? 

It sometimes happens that your phone still is not working after trying to do start-up procedure due to not being connected our wireless Network. In advance, you will have to request your device details information so that we will register yours info to the network management system. 

2. What Should I do if I can't connect to the free olleh wi-fi after purchase online? 

In order to connect to the free olleh wi-fi, you will have to request your device details information so that we will register yours info to the network management system.


Requests Procedures is as below.  
Step 1 : Visit our website: http:// www.egsimcard.co.kr
Step 2 : Sign in
Step 3 : Tap  My account > Order history and Scroll down to the Trouble shoot wireless problem.
Step 4: Tap the register button.

Step 5: We will register your device details information requested above within business hours below and it is processing time only less than 10 minutes.
Step 6: Reboots your phone if the procedures is completed.

Notice 
1. If connected to the network signal and then reboots your phone,  
   you may get some message or pop-up and so on and
   system will send an email to you if the registration successful. 

2. Business hours for registering device details information
   - Monday to Friday : 9:00 ~ 22:00
   - Weekend & Holidays : 9:00 ~ 18:00
   - We will process your application after 09:00 next day 
     if you submit your request after our business hours. 

3. How to find out the wifi mac address and IMEI 
- you can get these details in the setting apps on your own phone. 
- More about it :
http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

4. Tracking Information
You may track the progress of this application by accessing onto www.egsimcard.co.kr ,
(1) Sign in
(2) Tap  My account > Order history and Scroll down to the Trouble shoot wireless problem.

   (3) You can check if your application completed or not.  

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