2014년 8월 6일 수요일

What Should I do if my phone still doesn't work or if I can't connect to the free olleh wi-fi after purchase offline ?

1. What Should I do if your phone still doesn't work after purchase offline and trying to do start-up procedure? 

It sometimes happens that your phone still is not working after trying to do start-up procedure due to not being connected our wireless Network. In advance, you will have to request your device details information so that we will register yours info to the network management system. 

2. What Should I do if I can't connect to the free olleh wi-fi after purchase offline ? 

In order to connect to the free olleh wi-fi, you will have to request your device details information so that we will register yours info to the network management system.


Requests Procedures is as below.  
Step 1 : Open the browser 
Step 2 : Visit our website: http:// www.egsimcard.co.kr
Step 3 : Tap  My account > Check Phone Number
(1) Enter phone number on the sim card envelope.
(2) Scroll down to the Trouble shoot wireless problem 
      and Tap the ‘here’.
(3) Enter last 3digits serial no. on the sim card label.
(Extract  letter “F”) 

Step 4 : Fill in the application form.
(1) Enter IMEi and Wi-Fi Mac address and phone model name and
 Tap the Register button.

Step 5: We will register your device details information requested above within business hours below and it is processing time only less than 10 minutes.


Step 6: Reboots your phone if the procedures is completed.

Notice 
1. If connected to the network signal and then reboots your phone,  
   you may get some message or pop-up and so on and
   system will send an email to you if the registration successful. 

2. Business hours for registering device details information
   - Monday to Friday : 9:00 ~ 22:00
   - Weekend & Holidays : 9:00 ~ 18:00
   - We will process your application after 09:00 next day 

     if you submit your request after our business hours. 

3. How to find out the wifi mac address and IMEI 
- you can get these details in the setting apps on your own phone. 
- More about it :
http://koreasimblog.blogspot.kr/2013/04/guide-to-setting-up-setting-up-internet.html

4. Tracking Information
You may track the progress of this application by accessing onto www.egsimcard.co.kr ,
(1)   Click Home > My Account > Check phone number.
(2)   Enter your phone number. (omit “-“)
(3)   Click “here” at Network (the troubleshoot wireless problem).
(4)   Enter your sim number last 3 digits.
(5)   You can check if your application completed or not.  

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